Torch Solutions Customer Service Ambassador

9 hours ago


Davao City, Davao, Philippines TORCH Solutions Full time
About Us

Torch Solutions is a leading provider of innovative solutions, dedicated to empowering individuals and organizations to achieve their full potential.

We are committed to fostering a culture of excellence, teamwork, and mutual respect, where our employees can grow and thrive in a dynamic and supportive environment.

Job Summary

This is an exciting opportunity to join our team as a Customer Service Ambassador. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences that meet the highest standards of quality and professionalism.

Your primary responsibilities will include handling customer inquiries, resolving issues, and providing proactive support to ensure customer satisfaction and loyalty.

Key Responsibilities
  • Provide exceptional customer service through multiple communication channels, including phone, email, and chat.
  • Respond promptly and professionally to customer inquiries, addressing their concerns and resolving issues in a timely and effective manner.
  • Work collaboratively with internal teams to resolve complex customer issues and provide seamless support.
  • Continuously develop and maintain product knowledge to stay up-to-date on our offerings and features.
Requirements
  • High school diploma or equivalent required; some college education preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Prior experience in customer-facing roles or BPO industry a plus, but not mandatory.
  • Able to work on-site and start immediately, with a flexible schedule to meet business needs.
Benefits
  • Competitive salary and incentives package, reflecting your value to our organization.
  • Comprehensive paid training program, equipping you with the skills and knowledge to excel in your role.
  • HMO benefits and government-mandated benefits, ensuring your well-being and security.
  • Paid leaves and other perks, promoting a healthy work-life balance and overall job satisfaction.
What We Offer

At Torch Solutions, we are committed to supporting your growth and development throughout your career. Our comprehensive training program, coupled with opportunities for professional advancement, ensures that you have the tools and resources needed to succeed.

We foster a culture of innovation, collaboration, and mutual respect, where every employee has a voice and contributes to our collective success.



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