Senior Performance Lead
2 days ago
This is a key leadership position that requires a strong and capable individual to manage performance and service quality.
The successful candidate will be responsible for establishing and maintaining communication with clients and team members, understanding their needs, resolving issues, and meeting expectations.
Key Responsibilities:- Establish and maintain effective relationships with clients and team members
- Produce solid and effective strategies based on accurate data reports and analysis
- Have a thorough understanding of operational procedures and system tools
- Collaborate with stakeholders on changes and updates
- Ensure process compliance among team members
- Bachelor's Degree in any field
- One to two years of experience in a similar role
- Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
- Demonstrated leadership skills; able to take the lead in making improvements and resolving issues
- Ability to efficiently manage time and prioritize multiple tasks
- Excellent verbal and written communication skills; able to communicate in a clear, constructive, and professional manner
- Working knowledge of MS Office applications
We offer a competitive compensation package, including benefits and opportunities for growth and development.
All employee information will be kept confidential according to EEO guidelines.
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