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Customer Service Lead

1 week ago


Taguig, National Capital Region, Philippines Nityo Infotech Full time

Nityo Infotech is a forward-thinking company that prides itself on providing exceptional technology solutions to our clients. As a Customer Service Lead, you will play a key role in shaping the customer experience and ensuring that our service desk staff have the tools and knowledge they need to provide world-class support.

In this role, you will be responsible for designing and delivering comprehensive training programs that equip our service desk staff with the skills and knowledge they need to excel in their roles. You will also be expected to mentor and coach team members to ensure they meet performance expectations.

Requirements:

  • Bachelor's degree in Information Technology or a related field
  • At least one year of experience in a call center environment
  • Prior experience in a leadership role
  • Familiarity with call monitoring systems such as CISCO Finesse, Calabrio, and ServiceNow ITSM

What We Offer:

  • A competitive salary of 45,000 PHP
  • A dynamic and supportive work environment
  • Ongoing opportunities for professional growth and development