Client Services Lead
4 days ago
We are looking for a talented Client Services Lead to join our team at Canon New Zealand.
This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a proven track record of managing high-performing teams.
The successful candidate will be responsible for leading a team of Client Services Executives, providing guidance and support to ensure that all clients receive exceptional service and support.
Key Responsibilities:
- Lead a team of Client Services Executives to deliver exceptional customer service and support to clients.
- Develop and implement effective processes and procedures to ensure efficient delivery of services.
- Work closely with internal stakeholders to understand client needs and preferences, and develop tailored solutions to meet their requirements.
- Provide coaching and guidance to team members to ensure they have the skills and knowledge needed to deliver exceptional customer service.
- Monitor and report on team performance, identifying areas for improvement and implementing changes as needed.
- Stay up-to-date with industry trends and developments, and provide insights and recommendations to inform business decisions.
To succeed in this role, you will need to have:
- A Bachelor's degree in Business or a related field.
- At least 3 years of experience in a leadership or management role, preferably in a customer-facing environment.
- Demonstrated success in leading high-performing teams and delivering exceptional customer service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- A proactive approach to problem-solving and a willingness to adapt to changing circumstances.
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