Intake Coordinator

2 days ago

Pasig, National Capital Region, Philippines beBeePatient Full time $30,000 - $45,000
Job Overview

As a Remote Intake Specialist, you will serve as the primary point of contact for patients seeking medical attention. Your key responsibility is to provide exceptional customer service while ensuring accurate and efficient collection of patient information.

Key Responsibilities:
  • Frontline Patient Communication: Answer and manage intake phone calls from patients in a friendly, professional manner, acting as a remote receptionist.
  • Patient Information Gathering: Obtain and record detailed client information, including personal details, location, and a summary of symptoms or chief complaints.
  • Appointment Scheduling: Quickly assess the urgency of the patient's needs and schedule same-day or urgent appointments accordingly.
  • Doctor Coordination: Determine and assign the appropriate doctor for each case based on the patient's symptoms, location, and timing.
  • Communication & Follow-Up: Send out confirmation details and informative follow-ups to patients and doctors.
  • Post-Appointment Follow-Up: After each appointment, reach out to patients to confirm their issue was addressed and they are satisfied with the service.
  • Issue Resolution & Troubleshooting: Proactively manage and resolve logistical issues that may occur during the intake or appointment process.
Requirements:
  • Experience & Background: 1+ years of experience in a customer service, patient intake, or call center role.
  • Excellent Communication Skills: Fluency in English, with a clear speaking voice and strong written communication.
  • Customer-Centric Approach: A genuine passion for helping people and providing outstanding service.
  • Organizational Skills: Exceptional multitasking and organizational abilities.
  • Tech Savvy: Comfortable using technology to facilitate workflow.
  • Problem-Solving: Critical thinking and quick decision-making skills to effectively match doctors with patients.

This role requires excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. If you have a passion for delivering exceptional customer service and possess strong organizational and technical skills, we encourage you to apply.

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