Senior Client Success Professional

2 days ago

Manila, National Capital Region, Philippines beBeeOperations Full time $18,000 - $24,000
About Our Team

We are seeking a seasoned professional to join our team as a Client Success Partner. This is a unique position blending leadership with client coaching and relationship management.

You will be the primary point of contact for clients—ensuring their success, improving internal systems, and helping them scale their businesses.

Key Responsibilities
  • Client Management & Coaching
    • Serve as the main contact for clients via calls, video chats, and text messages
    • Provide coaching on lead follow-up, closing techniques, and general business growth
    • Offer both supportive and assertive guidance to drive client accountability and results
  • Operational Leadership
    • Liaise between clients and the media buying team to ensure alignment and execution
    • Build, document, and improve client systems using CRM software
    • Track and log all client interactions for transparency and follow-through
  • Strategic Support
    • Help clients understand marketing concepts and how to convert leads into paying customers
    • Analyze performance data and provide insights to clients and internal teams
    • Potentially assist with recruiting and onboarding future hires as the company scales
Ideal Candidate Profile
  • Proven experience in operations management or customer success
  • Strong interpersonal skills and emotional intelligence
  • Excellent command of English; familiarity with Western business culture
  • Business-savvy with the ability to coach entrepreneurs
  • Proactive problem-solver who thrives in a remote environment
  • Experience with CRM software is required

Experience in Facebook ads and digital lead generation is essential

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