Senior Client Success Manager

1 week ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱400,000 - ₱800,000
Job Opportunity

We are seeking a skilled and motivated professional to fill the position of Client Success Specialist. As a key member of our team, you will play a vital role in ensuring our clients achieve their desired outcomes while using our services.

This involves leading new client onboarding, proactively managing client relationships to ensure satisfaction and growth, and efficiently handling various client requests and support needs. Your role is crucial in fostering long-term client partnerships and identifying opportunities for mutual success.

Key Responsibilities
  • New Client Onboarding:
    • Lead the internal team to prepare for client kick-off meetings.
    • Review client requirement lists and manage clarification issues.
    • Ensure all relevant data, including KYC and customer profiles, is prepared for kick-off.
    • Categorize and classify customers (e.g., VIP levels).
    • Manage set expectations and create work plans with clients, including milestones and target dates for projects.
  • Client Success Management:
    • Ensure internal teams are aligned for seamless service delivery, especially when multiple teams are supporting a client.
    • Conduct regular client health checks and follow-ups.
    • Facilitate internal team recurring meetings to review client status.
    • Identify and manage risks and gaps, applying action plans for corrective actions and notifying relevant stakeholders.
    • Track project plan targets and milestones.
    • Identify potential client business growth opportunities and suggest additional services.
    • Coordinate relevant training for team members supporting clients if knowledge gaps are identified.
    • Organize client surveys and health check meetings.
    • Handle client complaints and lead the core team to resolve problems.
    • Manage holiday greetings, promotions, and course communications for clients.
    • Identify potential future re-opening opportunities at the end of a contract.
    • Ensure a smooth transition to replacement team members in case of departures.
    • Manage escalation paths for critical client issues.
  • Client Requests & Support:
    • Handle new client requirements or additional support requests.
    • Coordinate new service requests, including the provision of additional resources.
    • Manage requests for upskilling of team members.
    • Coordinate changes in schedule or hours as requested by clients.

  • Client Success Manager

    1 week ago

    Manila, National Capital Region, Philippines Select Energy Solutions, Inc Full time $80,000 - $120,000 per year

    Job Summary:The Client Success Manager plays a pivotal role in designing, nurturing, and managing client relationships to drive long-term satisfaction, retention, and loyalty. Responsible for overseeing all facets of transition, service delivery, managing client relationships, understanding their needs and challenges, and ensuring that services surpass...

  • Senior Client Success Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeClient Full time ₱5,500,000 - ₱7,186,000

    Job Title: Senior Client Success SpecialistAbout the Role:This is a fantastic opportunity to join our dynamic team as a Senior Client Success Specialist. As the lead point of contact for our partners, you will play a crucial role in driving their continued retention and growth.You will be responsible for onboarding new partners, proactively researching their...

  • Director of Client Success

    1 week ago

    Manila, National Capital Region, Philippines Lightbird Full time $90,000 - $120,000 per year

    UnifyCX Manila, National Capital Region, PhilippinesJoin or sign in to find your next job Join to apply for the Director of Client Success role at UnifyCXUnify CX is looking for an extraordinary Director of Client Success to join our motivated and ambitious team. Role: Director of Client SuccessWork Location/Setup: Philippines | On-SiteShift Schedule:...

  • Driving Client Success

    3 days ago

    Manila, National Capital Region, Philippines beBeeClient Full time ₱30,000 - ₱50,000

    About Our OpportunityWe are seeking an experienced Client Growth Manager to drive client retention and expansion for a scaling business.As part of our team, you will own complete client lifecycle management from onboarding through renewal and expansion, managing a portfolio of key accounts and ensuring clients achieve their desired outcomes while identifying...

  • Director of Client Success

    1 week ago

    Manila, National Capital Region, Philippines Unify CX Full time $90,000 - $120,000 per year

    Unify CX is looking for an extraordinary Director of Client Success to join our motivated and ambitious team.Role: Director of Client SuccessWork Location/Setup: Philippines | On-SiteShift Schedule: 5-day work week | Shifting Schedule | GraveyardBenefits: Day 1 HMO | Day 1 Life InsuranceWhat Will You Do?As the Director of Client Success, is responsible for...

  • Client Success Lead

    2 weeks ago

    Manila, National Capital Region, Philippines 1840&Co Full time

    Job Title: Client Success LeadPosition Overview:The Client Success Lead will play a critical role in ensuring the long-term success and satisfaction of our clients. This position is responsible for managing client relationships from onboarding through renewal, acting as a trusted advisor who understands their goals, challenges, and industry landscape. The...

  • Client Success Manager

    1 week ago

    Manila, National Capital Region, Philippines PEARL Full time $80,000 - $120,000 per year

    Job Type: Full-time (40 hours/week)Salary Range: based on experience.Work Schedule: Monday to Friday, ideally 9:00 AM – 6:00 PM ESTLocations: RemoteAbout Pearl Talent:Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by...

  • Client Success

    1 week ago

    Manila, National Capital Region, Philippines Remote Workmate Pty Ltd Full time $40,000 - $80,000 per year

    This is a remote position.Ready to Apply?If this opportunity excites you and your skills align with the role, we'd love to learn more about you.You can begin the application process right away by completing a short, self-paced video interview with "Alex," our AI interviewer. This helps us fairly assess your experience, communication style, and fit for the...

  • Senior Client Success Professional

    2 days ago

    Manila, National Capital Region, Philippines beBeeOperations Full time $18,000 - $24,000

    About Our TeamWe are seeking a seasoned professional to join our team as a Client Success Partner. This is a unique position blending leadership with client coaching and relationship management.You will be the primary point of contact for clients—ensuring their success, improving internal systems, and helping them scale their businesses.Key...

  • Senior Product Development Strategist

    5 days ago

    Manila, National Capital Region, Philippines beBeeProject Manager Full time ₱1,200,000 - ₱1,500,000

    Job Overview">">The Senior Product Go-to-Market Specialist oversees the entire product development process from inception to commercialization.">">Collaborating across functions and working closely with Supply Chain, Marketing, Operations, Technology, Brand, etc. ensures successful product launches.">Main Responsibilities:">">Contribute insights and...