Ecommerce Business Operations Specialist

1 day ago

Baguio City, Cordillera, Philippines beBeeProjectManager Full time ₱35,000 - ₱40,000
Online Store Program Manager Job Description

The Online Store Program Manager will be responsible for managing the day-to-day operations of our online business while having hands-on expertise with e-commerce and marketing automation platforms.

You will oversee and monitor the brands on the e-commerce platform and collaborate with external partners to ensure successful project outcomes.

Key Responsibilities:

  • E-Commerce Site Management
  • Utilize our web interface for building customer E-Commerce sites as defined in our internal project definition system, with much of the build information submitted on Microsoft Excel spreadsheets.
  • Maintain and update existing customer E-Commerce sites based on requests received from an online ticketing request system.
  • Update items, customers, and locations in the ERP system through the PeopleSoft web interface and synchronize this information into the E-Commerce system.
  • Verify landing pages, product information, checkout options, and all other pertinent E-Commerce related website elements to ensure their visual appeal, accuracy, and ease of use.
  • Provide exceptional customer service and respond to inquiries from sales associates and customers.
  • Collaborate with our integrated partner network to coordinate template/product integrations and testing on external systems.
  • Prepare implementation letters and completion certificates.
  • Manage deadlines for E-Commerce site builds and assist with resolving ticket service level agreements for existing E-Commerce site maintenance requests.
  • Coordinate project handoffs with sales associates and customer service teams.
  • Requirements:
  • Demonstrated ability to manage multiple projects simultaneously with meticulous attention to detail.
  • Highly proficient communication skills in spoken and written English.
  • Strong organizational and time management skills.
  • Superior project follow-through ensuring timely completion.
  • Familiarity with web-based applications.

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