Medical Service Specialist

5 days ago

Manila, National Capital Region, Philippines beBeeMedical Full time ₱4,800,000 - ₱7,800,000
Medical Contact Center Professional

Join our team beyond the typical call center where you'll serve as a trusted advisor for customers seeking clarity on medication side effects, guiding them through a consultative, patient-first conversation. Leverage your medical knowledge to ask the right questions, assess concerns, and provide clear, compassionate guidance.

Responsibilities
  • Respond to medical information queries, product quality complaints, and general inquiries received via telephone, email, or other channels.
  • Record and report Adverse Drug Reactions within required timelines (per regulations and internal SOPs).
  • Perform various activities including tracking information and metrics, ongoing quality control of defined process steps, training, and data reconciliation from multiple sources.
  • Other duties as needed or assigned.
Qualifications
  • Non-degree + 3–4 years relevant experience (or 1 year safety experience).
  • Associate degree + 2–3 years relevant experience (or 1 year safety experience).
  • BS/BA, MA/MS/PharmD, Bachelor's or Master's in Pharmacy, Life Science, Medical Science, or related field.
  • Fortrea may consider relevant and equivalent experience in lieu of educational requirements.
Experience
  • Good written and verbal communication skills.
  • Understanding of regulatory requirements, pharmacovigilance practices, and ICH GCP guidelines.
  • Technical proficiency with Microsoft Office suite.
  • High accuracy with attention to detail.
  • Team player with ability to work independently under moderate supervision.
Preferred Qualifications
  • Degree in Biological Sciences, Pharmacy, Nursing, Life Sciences, or Chemistry is preferred but not required.
Physical Demands / Work Environment
  • Office environment or remote work.

Learn more about EEO & Accommodations requests here.

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