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ANZ Commercial Complaints MR and TMC Escalations Professional

1 week ago

Taguig, National Capital Region, Philippines American Express Full time
Job Overview
American Express is committed to delivering exceptional customer experiences. As a Commercial Complaints and Escalations Analyst, you will play a critical role in achieving this goal by handling and resolving complex customer complaints and escalations within the company's centralized complaints handling team.

Key Responsibilities:
  • Manage urgent escalations and complex complaint enquiries from sales teams, travel management companies, and servicing teams.
  • Conduct thorough investigations to identify root causes of complaints and implement effective resolutions.
  • Partner with internal stakeholders to improve processes and prevent future complaints.
  • Ensure timely resolution of complaints and escalations while maintaining regulatory compliance.