Technical Support Specialist

7 days ago


Manila, National Capital Region, Philippines Emapta Full time
Career Overview

Emapta is a forward-thinking tech company that harnesses innovation, accountability, and excellence in every project. We bring together a team of highly skilled professionals who thrive on collaboration, integrity, and client success. Our workplace culture promotes continuous learning, clear communication, and a relentless drive for quality.

As a Technical Support Specialist at Emapta, you will play a critical role in delivering top-tier cloud solutions to our clients. You will work closely with our teams to identify and resolve technical issues, ensuring seamless service delivery. Your expertise will help us stay ahead of the curve in terms of technology and innovation, enabling us to provide world-class services to our clients.

Key Responsibilities:
  • Provide technical support to internal teams and external clients.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain comprehensive documentation, including troubleshooting procedures and technical guides.


Requirements:
  • 3+ years of experience in a technical support role or similar position.
  • Strong understanding of cloud computing, networking, and operating systems.
  • Excellent communication and problem-solving skills.


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