Technical Support Specialist
7 days ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide expert-level support for multiple Broadridge Trading and Connectivity Services products.
You will be responsible for handling internal and external customer inquiries via various channels, providing technical feedback to R&D teams, maintaining and updating technical documentation, conducting diagnostic tests, and collaborating with cross-functional teams to meet customer needs efficiently.
This role requires excellent problem-solving skills, strong critical thinking, and analytical abilities, as well as excellent English communication skills, both written and verbal.
Requirements:
- 2-4 years of experience in a similar technical support role
- Proficiency in JAVA and basic knowledge of Linux/Unix environments
- Familiarity with financial trading support and the financial industry
- Strong critical thinking and analytical skills
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