Facilities Management Specialist
4 weeks ago
The Soft Services Lead plays a pivotal role in ensuring the comfort, cleanliness, and well-being of occupants within the facility. This position oversees and coordinates all non-technical aspects of facility management, guaranteeing the efficient delivery of services that contribute to a positive and healthy work environment.
Key Responsibilities:
- Team Leadership and Supervision: Manage and provide leadership to soft services staff, including cleaners, janitors, landscapers, and pest control technicians. Schedule shifts, assign tasks, and ensure that team members adhere to standard operating procedures and safety protocols.
- Service Delivery Management: Oversee the day-to-day delivery of soft services, including cleaning, janitorial services, waste management, landscaping, and pest control. Ensure that services are delivered efficiently, effectively, and in accordance with contractual obligations and quality standards.
- Vendor and Contractor Management: Manage relationships with external vendors and service providers, including cleaning companies, landscaping service providers, and pest control agencies. Monitor vendor performance and address any issues or concerns in a timely manner.
- Quality Assurance and Compliance: Implement quality assurance measures to maintain high standards of cleanliness, hygiene, and safety throughout the facility. Conduct regular inspections to ensure compliance with relevant regulations, industry standards, and best practices.
- Inventory and Supplies Management: Manage inventory levels of cleaning supplies, equipment, and consumables, ensuring adequate stock levels while minimizing waste and cost. Source and procure high-quality products and materials at competitive prices, optimizing supply chain efficiency.
Requirements:
- Proven experience in facilities management or a related field.
- Strong leadership and supervisory skills.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
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