Caregiver Support Advocate

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeEmpowerer Full time $40,000 - $60,000
Healthcare Documentation Specialist

Making family care accessible is our priority at Abby Care. Our goal is to provide support to caregivers and families, empowering them to take control of their lives. We are tackling one of the most important challenges in the healthcare industry: providing quality care to those who need it most.

Our mission is ambitious and clear: to train and employ family caregivers so they can get paid for the care they already provide at home. We are building a tech-powered platform to efficiently deliver care, improve health outcomes, and provide an exceptional experience nationwide.

We are rapidly expanding our mission and seeking passionate team members to join us. Our partnership with leading insurance plans, healthcare providers, and community organizations enables us to provide the best possible care to families across the country.

Job Description:

  • Collect, review, and accurately track required documentation from caregivers and families (e.g., IDs, certifications, health records).
  • Conduct outbound calls and respond to inbound inquiries, providing clear guidance to families throughout the documentation process.
  • Manage a high volume of daily phone interactions (60–70 calls), demonstrating professionalism, empathy, and efficiency.
  • Verify that all documentation is accurate, complete, and compliant with state regulations and Medicaid/Medicare requirements.
  • Communicate effectively and compassionately with families via phone, text, and email to ensure a supportive experience.
  • Maintain well-organized records, monitor upcoming expirations, and send timely reminders to prevent lapses.
  • Partner with onboarding, credentialing, and family support teams to ensure a seamless process for families and caregivers.

Required Skills and Qualifications:

  • Extensive experience in customer service, administrative support, or healthcare-related roles.
  • Proven ability to manage high-volume inbound and outbound calls in a fast-paced environment.
  • Strong organizational skills with exceptional attention to detail in document review and tracking.
  • Clear, professional communication skills, both verbal and written.
  • Proficiency with CRM systems, shared drives, and/or document management tools.
  • Ability to handle multiple priorities, manage follow-ups, and consistently meet deadlines.
  • Compassionate, patient, and empathetic approach when supporting families and caregivers.

Benefits:

  • Competitive compensation packages that reflect the value you bring.
  • Generous paid time off to recharge.
  • Team bonding opportunities through team activities and our annual company retreat.
  • Set up for success with a company-issued laptop.
  • Growth opportunities to build your leadership skills while working with teams in various markets across the US.
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