Remote Medical Information Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeInformation Full time ₱432,800 - ₱538,600
Medical Information Specialist Position

The Medical Information Specialist role is part of a global contact center and follows all corresponding regulations, industry standards, and policies regarding medical information and adverse events.

Key Responsibilities:

  • Responds to customer inquiries for medical and safety information received via various channels.
  • Provides accurate and compliant medical/safety information responses in accordance with regulatory requirements and internal policies.
  • Documents and reports adverse events, pregnancy reports, special situation events, and product complaints in a clear and concise manner.
  • Ensures tasks are completed within established deadlines and quality standards.
  • Formulates and provides accurate responses utilizing approved labeling, company standard responses, published literature, and other data. Assists with writing custom medical information responses.
  • Maintains accurate and comprehensive logs of inquiries handled into Inquiry Handling Systems. Ensures quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems.
  • Provides after-hours coverage on a rotated basis subject to business requirements.
  • Adheres to company and country-specific privacy policies, ensuring confidential information or personal data related to clients is managed in accordance with Data Privacy regulations described in SOPs and the Confidentiality Statement within the Contract of Employment.
  • Complies with Company health and safety policies.

Required Qualifications:

  • Life science degree or Nursing degree (RN/BS/BA/MS) or Pharmacy degree

Benefits:

  • This is a full-time position
  • Entry-level opportunity
  • Customer Service focused role

Additional Information:

  • Other activities as assigned by the Manager

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