Global Cash Collections Specialist

Global Cash Collections Specialist

This is an opportunity to work in a fast-paced global team, responsible for efficiently collecting cash from customers. Proactive communication with customers is key to ensuring timely payments and maintaining positive relationships while adhering to the company's collections policies and procedures.

Responsibilities:

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• Manage a high-volume multi-currency ledger, ensuring adherence to agreed-upon terms.">
• Develop and maintain customer relationships both internal and external and have an awareness of cultural and regional differences with respect, while effectively enforcing agreed terms.">
• Query handling and investigation, liaise with other departments to ensure swift resolutions of queries and efficient OTC flow.">
• Cash allocation, assisting with identification of payments and ensuring short paid reason is identified and correctly categorised and resolved within month payment received.">
• Carefully and sensitively process final notices working with internal stakeholders, taking appropriate levels of actions in cases of non payments, including up to account closure and service termination.">
• Ensure all document processes are followed and DOA's approvals adhered to at all times.">
• Enable the business to meet its cash collection targets and needs.">

Requirements:

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• 3+ years proven track record of successful cash collecting in a busy global AR team.">
• Tenacious and professionally assertive.">
• Advanced Excel skills and hands-on exposure to accounting systems (NetSuite preferred).">
• Ability to communicate effectively with both technical and non-technical colleagues.">
• Strong written and oral communication skills along with strong interpersonal skills and relationship building.">
• Strong organisational and planning skills with the ability to prioritise and manage workload involving multiple tasks, responsibilities and deadlines with follow-through and minimal supervision.">
• Self-starter and proactive thinker.">

Desirable:

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• Credit Risk experience.">
• Experience working with a legal ledger.">

Work Hours

UK Time Zone | 8:00 AM – 4:00 PM BST (3:00 PM – 12:00 AM Manila Time)

Qualifications

Additional Information

The company maintains a Total Rewards package that is competitive within the local job market. A remote-centric culture empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritises your overall well-being.

The company's mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values

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• We realise our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.">
• We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.">
• We believe integrity is the heartbeat of the company. It shapes our products, the way we treat each other, and how we work with our customers and vendors.">
• We have a bias toward action and empower teammates to make decisions.">
• We strive to break down silos, collaborate effectively, and celebrate each other's successes.">
• We respect local cultures and embrace diversity. We think globally and act locally to maximise our impact on education.">

Benefits

Global Benefits

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• Remote First Culture">
• Health Care Coverage*">
• Education Reimbursement*">
• Competitive Paid Time Off">
• 4 Self-Care Days per year">
• National Holidays*">
• 2 Founder Days + Juneteenth Observed">
• Paid Volunteer Time*">
• Charitable contribution match*">
• Monthly Wellness or Home Office Reimbursement/*">
• Access to Modern Health (mental health platform)">
• Parental Leave*">
• Retirement Plan with match/contribution*">
• * varies by country">

Seeing Beyond the Job Ad

It's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time.