
Senior Collection Strategist
1 day ago
This is a hands-on execution role where subscription management, reconciliations, disputes, and month-end reporting are at the core.
About the Job- Manage subscription lifecycles: new setups, plan changes, proration, cancellations, reconciliations, and revenue tracking in Stripe.
- Owning dispute representation: prepare evidence packets to protect company revenue.
- Execute billing workflows in HubSpot, including automation of tickets and cross-team communication.
- Support month-end close: AR aging reports, reconciliations, and cash forecasting.
- Investigate delinquencies: analyze root cause, adjust accounts, and handle outbound collections calls/emails.
- 3+ years of hands-on experience in billing and accounts receivable in SaaS or subscription businesses.
- Proven expertise with Stripe Subscriptions (not just invoice/payment processing).
- DIRECT EXPERIENCE IN PREPARING DISPUTE REPRESENTATION EVIDENCE TO BANKS/PAYMENT PROCESSORS.
- Strong knowledge of HubSpot for AR/billing workflows.
- Familiarity with collections outreach (calls + email), but with a focus on solving process issues behind delinquency.
- Advanced Excel/Google Sheets skills for reconciliations, AR aging, and reporting.
- Detail-oriented, proactive, and comfortable owning critical processes in a fast-paced environment.
- Prior exposure to US-based SaaS subscription billing.
- Track record of building or optimizing dunning workflows.
We believe small businesses are the backbone of our economy. We're blending technology and expertise to empower businesses across the U.S.
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