Dedicated Customer Support Representative

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,200,000
Project Based Customer Service Professional

About Us

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies.

We have now made this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

Our team focuses on delivering excellent customer experiences through various channels including inbound phones, live support, and email. As part of our collaborative team, you will be responsible for giving accurate, concise information in a professional and personable manner whilst maintaining up-to-date knowledge of our product range.

Key Responsibilities:

  • Respond to customer queries through Live Chat, email, and phone calls.
  • Accurately document each customer interaction.
  • Uphold the highest levels of integrity, service, and professionalism with every customer correspondence.

Required Skills and Qualifications:

  • Excellent verbal and written communication skills.
  • Positive, can-do attitude and approach.
  • A professional and personable demeanor.
  • Proficiency with Microsoft Office products (Word, Excel, PowerPoint, etc.).
  • Experience communicating with customers over Email, Webchat, and Phones.
  • Knowledge of Gorgias & Shopify platforms would be an advantage.

What to Expect:

  • Pure email - non-voice task or Blended (Email, Chat, and Voice).
  • Work From Home.
  • Final interview with clients.
  • One week training specific to the queue they will be supporting.
  • Work with minimal supervision from QA Lead and CSM.
  • Comfortable with direct client interactions.
  • Open to work on opportunities and direct feedback from clients.
  • Two to three months project-based employment.

Benefits:

  • Flexibility to support campaign launch.
  • Conducive working environment for work-from-home setup.

Why Work With Us?

We value innovation and leverage cutting-edge technology to transform customer experiences. We prioritize continuous learning opportunities, customer-centric focus, and ethical standards. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

  • Dedicated Customer Service Representative

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerService Full time $50,000 - $80,000

    We are seeking a dedicated and detail-oriented customer service representative to join our operations team.Key Responsibilities:Act as the primary point of contact for clients via email, chat or phone.Handle incoming inquiries with professionalism, empathy and efficiency.Troubleshoot and resolve operational, technical or order-related issues in a timely...

  • Dedicated Customer Experience Professional

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerService Full time ₱1,200,000 - ₱1,500,000

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients by addressing their inquiries and resolving any issues that may arise.This role involves...

  • Dedicated Customer Experience Specialist

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomer Full time ₱31,000 - ₱53,000

    Job Title:We are seeking a highly skilled and dedicated Customer Service Representative to join our team. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and are eager to grow their career in a fast-paced environment.Key Responsibilities:

  • Dedicated Customer Service Representative

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

    Job OpportunityAs a dedicated customer service professional, you have the chance to join our team and take on a challenging role.This is a great opportunity to grow professionally and develop your skills in handling customer inquiries and providing top-notch service.We are seeking an enthusiastic Customer Service Agent who can work from home and provide...

  • Dedicated Customer Service Representative

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerService Full time $30,000 - $50,000

    Job Opportunity OverviewWe're seeking highly motivated professionals to handle inbound and outbound customer service initiatives for a diverse range of clients. You'll be responsible for handling incoming inquiries, proactively reaching out to existing customers, and promoting new products and services while delivering exceptional service.As a remote call...

  • Remote Customer Support Representative

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerService Full time $55,000 - $75,000

    We are looking for Customer Service representatives to join our team.As a customer service representative, you will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner. You will be the face of our company, providing exceptional customer service and ensuring that every interaction is positive and...

  • Customer Support Liaison

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,500,000

    Job Role Overview:The Customer Service Representative plays a vital part in delivering excellent customer service to distributors. This involves responding to inquiries, answering customer calls, processing orders, and resolving customer issues.This role requires enthusiasm, proactivity, teamwork, and dedication to fulfilling customers' needs promptly and...

  • Dedicated Customer Service Professional

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeSupport Full time ₱32,000 - ₱48,000

    Customer Support RepresentativeWe are seeking a professional Customer Support Representative to join our team. In this role, you will be the primary point of contact for customers, providing assistance and support via various channels.Key Responsibilities:Respond to customer inquiries and issues in a timely and efficient manner.Clarify customer needs,...

  • Customer Support Representative

    2 weeks ago

    Imus, Calabarzon, Philippines Amz Expert Full time

    We are looking for a Customer Service Representative to work with one of our clients As a Customer Support Representative, you will play a crucial role in ensuring customer satisfaction on both the client's Amazon Seller Central account and the client's website. You will be responsible for addressing customer inquiries, resolving issues, and providing...

  • Customer Support Representative

    2 weeks ago

    Imus, Calabarzon, Philippines beBeeCustomerSupport Full time ₱35,000 - ₱75,000

    Job OverviewWe are seeking a passionate and dedicated individual to fill the role of Customer Support Specialist.This is an exciting opportunity for a motivated professional to join our team and provide top-notch customer service, addressing inquiries, and resolving issues in a timely and efficient manner.The ideal candidate will be highly organized, possess...