Expert Cloud Support Specialist

21 hours ago


Lipa City, Calabarzon, Philippines beBeeSupport Full time ₱100,000 - ₱200,000

The role of a Senior Cloud Support Specialist involves providing expert-level technical assistance and guidance to clients in a cloud-based environment. The ideal candidate will have extensive knowledge of cloud technologies, primarily Azure and Microsoft 365.

Key Responsibilities
  • Ensure service level agreements are met by taking ownership and responsibility for cases that come into the support management system in a 24/7 support environment
  • Monitor queues for incoming alerts and incidents
  • Collaborate with other team members to ensure timely resolution of client issues
  • Take ownership of cases escalated to Microsoft, managing communication between the customer and vendor, setting up troubleshooting calls, and accurately logging time into the system
Required Skills and Qualifications
  • Several years of experience in IT, specifically in infrastructure and application support, including knowledge of:
  • Active Directory
  • Azure Active Directory Premium (Multi-Factor Authentication, Conditional Access, Licensing)
  • Windows Server Administration (2012 or later)
  • Exchange Server Administration (2016 or later)
  • Microsoft 365 - Exchange Online, OneDrive for Business
  • Teams
  • Microsoft Endpoint Manager (Microsoft Intune/Endpoint Configuration Manager)
  • Azure Infrastructure as a Service (Resource IaaS, Hub)
Benefits
  • Base salary starts at Php 100K
  • 25 days paid leave
  • Flexible work setup
  • Health Maintenance Organization benefits and other government benefits


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