Cloud Support Professional

1 day ago

Antipolo City, Calabarzon, Philippines beBeeTechnical Full time $80,000 - $100,000
Job Title:

Technical Support Specialist

About the Role:

We are seeking a skilled technical support specialist to join our team. This role provides expert-level technical support to high-profile enterprise clients and plays a key role in ensuring the successful deployment and operation of our cloud-based solutions.

The ideal candidate will have a solid foundation in AWS services and infrastructure, excellent communication skills, and the ability to work collaboratively with clients, teammates, and stakeholders to meet project goals and deadlines.

Key Responsibilities:
  • Provide expert-level support for our cloud-based platform, primarily hosted on AWS/Azure
  • Manage and support large-scale deployments of our services across enterprise environments
  • Collaborate with the consulting team to ensure a seamless handover from implementation to support
  • Analyze, troubleshoot, and resolve product issues efficiently; respond to tickets within defined SLAs
  • Review and validate HTML/XML templates based on client needs
  • Meet with clients to resolve technical issues and propose interim solutions when needed
  • Support and optimize internal IT systems and AWS environments
  • Participate in weekly meetings with R&D to evaluate product updates and bug fixes
  • Conduct regression and functionality testing on new software builds
  • Stay up-to-date and certified on relevant AWS services (e.g., EC2, S3, RDS, Lambda, CloudWatch)
  • Contribute to internal documentation and our technical knowledge base
  • Review application logs, CloudWatch metrics, and debug error messages to identify root causes
  • Recommend and implement infrastructure improvements using AWS best practices
Requirements:

We are looking for someone who:

  • Has previous experience in technical or software support, ideally in a SaaS or cloud-based environment
  • Is proficient in AWS services, CLI, and management tools (AWS certifications a plus)
  • Has strong troubleshooting skills in web environments (HTML, XML, browser dev tools)
  • Has complete fluency in English
  • Has a high sense of ownership and urgency in managing client issues
  • Has excellent communication, documentation, and organizational skills
  • Familiarity with software QA, testing methodologies, and version control tool

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