
Professional Debt Recovery Specialist
2 days ago
We are seeking a highly skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records while delivering exceptional service.
Key Responsibilities:- Contacting customers via phone or email to discuss outstanding payments.
- Negotiating payment plans and settlements in accordance with company policies.
- Updating customer accounts and documenting all collection activities.
- Following up on broken promises and maintaining consistent contact with debtors.
- Meeting daily and monthly collection targets and call quality standards.
- Handling disputes and escalating complex cases to the appropriate department.
- High school diploma or equivalent; further education is an advantage.
- 1–2 years of experience in collections or a similar contact center role.
- Strong negotiation and conflict resolution skills.
- Ability to remain professional and calm under pressure.
- Familiarity with debt collection laws and practices.
- Fluent in English and Spanish would be a plus.
- HMO, medical and dental coverage.
- Free meal during training.
- Career growth and learning opportunities.
- Allowances (Rice, Clothing, Laundry, Meal).
- Performance and loyalty bonuses.
- Frequent disinfection, fogging of workplace.
- Opportunities for growth and promotion.
- Employee shuttle services.
- Company retreats and off-site events.
- Sharpen your social skills while meeting awesome people and making new friends.
- Plus, more in-office rewards, raffles, recognition gifts, and treats.
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