Workforce Management Lead

4 weeks ago


Pasig, National Capital Region, Philippines ADDFORCE Human Resource Solutions INC Full time
Key Responsibilities:

Lead a team of workforce management professionals in forecasting and scheduling.

Oversee the supervision of Lead RTA or Lead WF personnel.

Ensure effective handling of all LOB (Email, chat and voice) channels.

Coordinate with various teams to ensure seamless onsite operations in Gilmore, San Juan City, and Pasig City.

Maintain a flexible schedule to accommodate shifting work requirements.

Requirements:

Bachelor's degree from any course.

2-3 years of experience in workforce management, forecasting, and scheduling.

Proven supervisory experience handling lead roles.

Strong communication and interpersonal skills.

Ability to work in a dynamic and fast-paced environment.

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