Experienced Quality Assurance Professional Leader

23 hours ago

San Fernando, Central Luzon, Philippines beBeeQualityAssurance Full time ₱100,000 - ₱120,000
Job Description

We are seeking an experienced Quality Assurance Professional to lead our quality assurance efforts across multiple campaigns. You will oversee a team of analysts, ensure compliance with client standards, and drive continuous improvement in service quality.

Key responsibilities include supervising QA analysts, conducting calibration sessions, analyzing QA data, providing coaching and feedback, collaborating with Operations and Training, and ensuring compliance with client requirements and internal QA standards.

The successful candidate will have a strong analytical background, excellent communication skills, and experience with QA tools, CRM systems, and reporting platforms.

Required Skills and Qualifications
  • Associate Degree, Certification or Equivalent Combination of Training and Experience
  • Minimum 3 years of QA experience in a BPO, with at least 1 year in a supervisory role
  • Strong analytical, coaching, and communication skills
  • Familiarity with QA tools, CRM systems, and reporting platforms
Benefits

At MCI, we offer a competitive compensation and benefits package that includes HMO coverage, dental coverage, meal allowance, career growth opportunities, performance bonuses, and more.

  • HMO Coverage plus dependent
  • Dental Coverage
  • Free meal during training
  • Performance and loyalty bonuses
  • Career growth and learning
Additional Information

This job operates in a professional office environment. The role is largely sedentary and requires routine use of a computer and telephone headset. Occasional movement in the office may be required.

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