Strategic Quality Assurance Lead

7 hours ago

San Fernando, Central Luzon, Philippines beBeeQuality Full time ₱1,000,000 - ₱1,200,000
Job Description

We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our contact center.

You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts.

This is a key leadership role that directly impacts customer satisfaction and operational excellence.

Responsibilities:

  • Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
  • Develop and implement QA frameworks, scorecards, and calibration sessions.
  • Analyze quality trends and provide actionable insights to operations and training teams.
  • Ensure compliance with client standards, internal policies, and regulatory requirements.
  • Conduct audits, feedback sessions, and coaching to improve agent performance.
  • Collaborate with stakeholders to align QA initiatives with business goals.
  • Prepare and present quality reports to internal leadership and clients.
Requirements

Qualifications:

  • Bachelor's degree in Business, Quality Management, or a related field (preferred).
  • 3+ years of experience in a QA leadership role within a BPO or contact center.
  • Strong knowledge of QA methodologies, tools, and contact center operations.
  • Excellent analytical, coaching, and communication skills.
  • Experience with QA software, CRM systems, and reporting tools.
  • Certifications in Quality, Six Sigma, or related areas (a plus).
Benefits

Compensation and Benefits Packages:

  • HMO Coverage plus a dependent; Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage.
  • Dental Coverage; In-house dental assistance worth ₱5,000.
  • Free meals during training; Career growth and learning.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses; Frequent disinfection, fogging of workplace.
  • Opportunities for growth and promotion; Employee shuttle services.
  • Company retreats and off-site events; Social engagement opportunities.
  • Plus, more in-office rewards, raffles, recognition gifts, and treats.
Equal Opportunity and Diversity

Commitment to Inclusion:

All MCI locations: We are committed to an inclusive environment for all employees and applicants. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Driving modernization through digitalization, we offer a range of technology-enabled services, operate multiple subsidiaries, and serve a broad client base across North America and beyond. This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of duties, responsibilities, and qualifications. The employer may revise this description at any time and may require you to perform other duties as assigned.

  • Quality Assurance Analyst

    4 weeks ago

    San Fernando, Central Luzon, Philippines IQ Packaging & Logistics Inc. (IQPL) Full time

    Job Description-Responsible in establishing quality standards through quality inspections- Conducts QA compliance audits of products and process- Coordinates with Logistic & Operations dept for process- Assure that all products are built to the excellent standard quality- Work with team members to maximize productivity and efficiency- Follow all safety rules...

  • Quality Assurance Manager

    7 hours ago

    San Fernando, Central Luzon, Philippines beBeeLeadership Full time ₱900,000 - ₱1,200,000

    Job OverviewRecruitment Associate Lead is a key position that requires leadership and hiring skills at Infosys BPM.Join our organization and take the first step in your career as a Quality Supervisor.Key Responsibilities:Financial Assessments: Ensure revenue health and identify internal pain areas.Process Management: Deploy quality framework, ensure...

  • Quality Assurance Supervisor

    4 weeks ago

    San Fernando, Central Luzon, Philippines Quanta Paper Corporation Full time

    The Quality Assurance Supervisor assists the QA Head of Department in overseeing the Lot 7 QA team and ensuring that all quality objectives are achieved in manufacturing the company products through regular testing and inspection. He/She works in close coordination with the production team to resolve quality issues and address customer...

  • Experienced Quality Assurance Professional Leader

    2 hours ago

    San Fernando, Central Luzon, Philippines beBeeQualityAssurance Full time ₱100,000 - ₱120,000

    Job DescriptionWe are seeking an experienced Quality Assurance Professional to lead our quality assurance efforts across multiple campaigns. You will oversee a team of analysts, ensure compliance with client standards, and drive continuous improvement in service quality.Key responsibilities include supervising QA analysts, conducting calibration sessions,...

  • Contact Center Quality Assurance Manager

    11 hours ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are seeking a detail-oriented and strategic Quality Assurance...

  • Quality Assurance Manager

    7 hours ago

    San Fernando, Central Luzon, Philippines beBeeQuality Full time ₱900,000 - ₱1,200,000

    Job OverviewWe are seeking a Senior Associate Quality Lead to join our team. As a Senior Associate Quality Lead, you will be responsible for ensuring adherence to quality framework and deploying it for new engagements.">Financial Assessments and revenue health.Process ManagementEnsure adherence to Quality framework for existing scope and deploy the framework...

  • Installation Quality Assurance Specialist

    5 days ago

    San Fernando, Central Luzon, Philippines beBeeQualityAssurance Full time

    Project Review Coordinator", "Description","The Project Review Coordinator plays a crucial role in ensuring quality assurance and compliance on every completed installation. This position is responsible for conducting real-time reviews of completion photos submitted by installation crews.", "This role requires strong attention to detail, proficiency with...

  • Experienced Call Center Quality Assurance Supervisor

    11 hours ago

    San Fernando, Central Luzon, Philippines MCI Full time

    OverviewFull-TimeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are hiring an Experienced QA Supervisor to lead our quality...

  • Quality Assurance Supervisor

    4 weeks ago

    San Fernando, Central Luzon, Philippines Sutherland Full time

    About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created over 200 unique...

  • Quality Assurance Professional

    2 days ago

    San Fernando, Central Luzon, Philippines beBeeCareer Full time ₱600,000 - ₱1,200,000

    Job TitleQuality Specialist is responsible for ensuring the quality of our customer service campaigns.Key Responsibilities