
Lead AR/Billing Specialist
7 days ago
Billing Operations Manager
About the RoleWe're seeking a highly skilled Billing Operations Manager to join our team. This individual will be responsible for managing end-to-end billing operations, ensuring seamless subscription lifecycles, and protecting company revenue.
The ideal candidate will have hands-on experience with Stripe Subscriptions, dispute representation, and AR/billing workflows in HubSpot. Strong knowledge of collections outreach and process improvement is also required.
This is a unique opportunity to work in a fast-paced, high-growth environment where you'll take ownership of critical AR processes and make a tangible difference.
Key Responsibilities- Manage subscription lifecycles in Stripe: new setups, plan changes, proration, cancellations, reconciliations, and revenue tracking.
- Own dispute representation: prepare and submit evidence packets to banks/card networks to protect company revenue.
- Execute and maintain billing workflows in HubSpot, including automation of tickets and cross-team communication.
- Support month-end close: AR aging reports, reconciliations, and cash collection forecasting.
- Investigate delinquencies: analyze root cause, adjust accounts, and handle outbound collections calls/emails when needed.
- Partner with Sales & Customer Success to ensure accurate subscription data.
- Identify and implement process improvements to make AR more efficient and scalable.
- 3+ years of hands-on billing and accounts receivable experience in a SaaS or subscription business.
- Proven expertise with Stripe Subscriptions (not just invoice/payment processing).
- Direct experience preparing and submitting dispute representation evidence to banks/payment processors.
- Strong knowledge of HubSpot for AR/billing workflows.
- Familiarity with collections outreach (calls + email), but with a bias toward solving the process and data issues behind delinquency.
- Advanced Excel/Google Sheets skills for reconciliations, AR aging, and reporting.
- Detail-oriented, proactive, and comfortable owning critical AR processes in a fast-paced, high-growth environment.
- Competitive salary based on experience.
- 100% remote role with core hours of 8:00 AM – 5:00 PM ET (Mon–Fri).
- Generous PTO: 15 vacation days + US holidays.
- Growth-oriented culture: join an inclusive, international, innovative team.
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