Senior Team Leadership Role

3 days ago

Manila, National Capital Region, Philippines beBeeTeam Full time ₱800,000 - ₱1,200,000
Senior Client Services Team Leader

This is a leadership role responsible for managing and overseeing the day-to-day activities of a team of associates. The team leader will be tasked with providing tools and resources to ensure associate success and maintain high levels of engagement and client satisfaction.

Key Responsibilities:
  • Establish and communicate clear goals and objectives
  • Provide regular feedback and developmental opportunities to associates
  • Review team performance and identify areas for improvement
  • Collaborate with other internal departments to achieve service objectives
  • Identify areas in need of process improvement and solicit feedback from associates
Requirements:
  • Graduate of business administration/management, accounting or related disciplines (highly preferred)
  • 3-5 years customer service, benefits administration, payroll, HR or related experience (required/highly preferred)
  • 2-3 years SME, mentor or supervisory experience (required)
  • Proven proficiency in prioritizing critical client issues and managing workflow (required)
  • Proficiency in the use of PC applications (required)
  • Working knowledge of payroll and benefit administration helpful (highly preferred)
  • Effective oral and written communication skills required
  • Strong interpersonal, conflict management and mentoring skills
  • Effective time management skills, organization, and planning required
Benefits:
  • A comprehensive global provider of cloud-based human capital management solutions
  • Leader in business outsourcing services, analytics, and compliance expertise
  • Recognized by esteemed organizations for our work
Others:
  • Commitment to an inclusive, diverse and equitable workplace
  • Equal employment opportunities regardless of protected characteristics
  • Long history of conducting business with the highest ethical standards

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