Consumer Electronics Support Professional
5 days ago
Job Details
\TDCX Philippines is seeking a Technical Support Agent to join our Consumer Electronics team in Iloilo. As a Technical Support Agent, you will be responsible for providing excellent customer service, troubleshooting technical issues, and educating customers on support options.
\Key Responsibilities
\- Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support
- Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs, and help applications built into the programs
- Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
- Recognize and adjust support approach to accommodate all levels of customer's experience
- Communicate positively with team members, customers, and other partners
Requirements
\- High School Graduate
- At least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience
- Good understanding of consumer electronic products
- Solid technical and diagnostic skills with tested problem-solving skills
- Strong verbal and written English communication skills
- Amenable to work rotating shifts
- Access to a quiet and secured room and at least a 30 MBPS internet subscription
What We Offer
\As a Technical Support Agent at TDCX Philippines, you can expect a comprehensive benefits package, including:
\- Attractive remuneration
- Great perks and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
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