Service Experience Specialist

2 days ago


Manila, National Capital Region, Philippines GRAMMAR ELECTRICAL LIMITED Full time

The Service Experience Specialist plays a critical role in delivering exceptional customer experiences at GRAMMAR ELECTRICAL LIMITED. Key responsibilities include:

Main Responsibilities:

  • Coordinate with the Warehouse to fulfil special order requirements, ensuring customer expectations are consistently met or exceeded.
  • Provide administrative and operational support to Sales & Marketing teams as required.

Key Performance Indicators:

  1. Maintain detailed records of customer interactions, including inquiries, complaints, resolutions, and follow-up actions.
  2. Escalate unresolved customer issues to the Team Leader within 24 hours, ensuring all relevant actions are clearly documented.

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities

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