Customer Service Representative for Local and Easy Account Activation

4 weeks ago


Quezon City, National Capital Region, Philippines Metacom Full time

We are looking for a skilled Customer Service Representative to join our team at Metacom. This is a fantastic opportunity to work in a dynamic environment, providing excellent customer service and support.

In this role, you will be responsible for handling customer inquiries and concerns related to account activation, services, and products. You will work closely with customers to understand their needs and provide tailored solutions to meet their expectations.

Your primary goal will be to retain customers by offering alternative solutions where appropriate, resolving issues promptly, and ensuring customer satisfaction.

The ideal candidate will have strong communication and problem-solving skills, as well as the ability to work independently and as part of a team. If you are passionate about delivering exceptional customer service and enjoy working in a fast-paced environment, we encourage you to apply.

Key Responsibilities:

  • Handles business transactions in connection with the activation of new customer accounts on a computer terminal.
  • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
  • Offers alternative solutions where appropriate with the objective of retaining customer's business.

Requirements:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Excellent communication and interpersonal skills.
  • Able to work in a team environment and collaborate effectively with colleagues.
  • Strong problem-solving and analytical skills.
  • Ability to work under pressure and manage multiple priorities.

What We Offer:

  • An estimated salary range of $50,000 - $70,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that fosters collaboration and innovation.


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