Operations Manager

7 hours ago


Pasig, National Capital Region, Philippines Manpower Core Group Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at Manpower Core Group Inc. This is a full-time, permanent position that requires a strong background in call center operations and customer service training.

Key Responsibilities
  • Design and deliver high-quality client training programs that meet the Company's training methodology and onboarding requirements.
  • Facilitate training approach alignment and adherence to the Company's playbook requirements.
  • Supervise new hires through training courses and A-Bay integration.
  • Administer training surveys to measure and report on training effectiveness.
  • Assess training needs and learning styles.
Requirements
  • Minimum of 4-7 years of experience in call center operations and/or prior experience in customer service and training experience in a service industry required.
  • BPO/call center experience preferred.
Benefits
  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
Work Schedule
  • 8 hour shift
  • Flextime
Supplemental Pay Types
  • 13th month salary
  • Anniversary bonus
  • Bonus pay
  • Commission pay
  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Tips
  • Yearly bonus

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