IT Operations Manager

1 month ago


Pasig, National Capital Region, Philippines JK Network Services Full time
Key Responsibilities:

• Oversee Site Operations: Manage 24x7 shift operations and supervise staff, ensuring seamless day-to-day operations.

• Task Allocation: Distribute workloads and manage resource constraints effectively, maximizing productivity and efficiency.

• Manage IT Operations: Handle day-to-day IT functions, including escalations and ticket management, to ensure prompt resolution of issues.

• Generate Reports: Produce regular reports on system uptime, service level agreements (SLAs), ticket resolution, and customer issues, providing valuable insights for improvement.

• On-Call Support: Provide 24x7 on-call support as needed, ensuring continuous availability and responsiveness to critical issues.

• Incident and Process Management: Handle system outages, ensure SLA compliance, conduct root cause analysis, and manage incident, request, change, and escalation processes, minimizing downtime and maximizing business continuity.

Requirements:

• Experience: 8-12 years in BPO/IT/ITES management roles, with a proven track record of success.

• Skills: Proven leadership, problem-solving abilities, and strong communication skills, with the ability to adapt to changing circumstances.

• Flexibility: Availability for on-call duties around the clock, demonstrating a commitment to the organization's needs.
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