Professional Client Care Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱600,000 - ₱800,000

Are you a driven and ambitious professional seeking a challenging role in customer service?

Job Opportunity:

We are looking for highly motivated candidates to fill the position of Intake Specialist.

This is an excellent opportunity to work with a high-performing team, provide exceptional customer service, and enjoy a great work environment.

Responsibilities:
  • Answer incoming calls to gather and input relevant information regarding the client's potential claim.
  • Gather details regarding Plaintiff information, Attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine the veracity of potential claims.
  • Enter all details and information into the case management system and create leads.
  • Assign all leads created to the Account Executives.
  • Provide the best caller experience to clients.
  • Perform other duties as assigned by Management.
Requirements:
  • Minimum 3 years experience working as a Customer Service Representative in a Business Process Outsource (BPO) environment.
  • Strong computer and internet skills, including Excel, Word, and PowerPoint.
  • Willing to work on shifting schedules.
  • Keen to detail.
  • Meet the typing requirement of 40 WPM.
  • Strong time management.
  • Adaptability and accountability.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Ability to prioritize workload and multitask in a fast-paced environment.
  • Excellent data entry and typing skills.
Home Office Requirements:
  • Stable internet connection with at least 50 Mbps postpaid.
  • Computer with at least 16GB RAM and Intel i5 core processor equivalent or up.
  • Noise Cancelling Headset.
  • Backup Internet Connection and Power Outage Backup.
  • Dual Monitor.

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