Customer Success Manager

18 hours ago

Manila, National Capital Region, Philippines StoreHub Full time
Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun. If this is a journey you'd like to embark on, keep reading In the Customer SuccessManagerrole, you'd be responsible for ensuring customers are using the StoreHub platform effectively and maximising on our robust features to guarantee they get the most value. You don't need to be an expert or know everything about our industry (even we don't). But the work is challenging, fast paced, and always on the bleeding edge. So, we're looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself. What you will do:
  • Build and maintain relationships with customers to maximise product feature adoption and satisfaction
  • Analyse customer use cases to improve product adoption and customer retention
  • Advocate customer needs/issues cross-departmentally
  • Monitors Merchant's adoption journey and serves as their guide for success
  • Maintain customer engagement with a focus on customer satisfaction and increasing adoption
  • Answers customer inquiries about best practice content or general needs
  • Proactively spotting and correcting issues that could affect customer satisfaction or retention
  • Refers customers to expert resources as needed
How you will need to be:
  • 2-3 years of demonstrated success in Account Management with a focus on negotiating contracts
  • Strong negotiation and objection-handling skills
  • Process management, financial acumen, and adherence to policy.
  • Excellent customer management skills
  • Agility in reacting and adapting to potential rapid shifts in priorities and organizational policies.
  • Familiarity with enterprise CRM or customer service applications would be a plus.
  • Proactive approach towards taking on additional tasks or pilot projects for departmental or organizational benefit.
  • Familiarity using the following tools is a bonus: Intercom, Aircall, Salesforce, Chargebee
  • Open to working onsite in Makati
What makes working at StoreHub awesome (and refreshing): Our people - for realStoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning. Culture of Candour.We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home. Cutting edge tools.If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters. Impact not just effort.We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours. CHANGE.Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.
  • Communicate for Clarity
  • Humble and Hungry
  • Authentic but not an *sshole
  • Nimble and Quick
  • Growth Mindset
  • Efficiency and Excellence
We do have all the other cool perks too:
  • Apple MacBooks for everyone to help you do your best work
  • Comprehensive healthcarebenefitswith our HMO Plan
  • Career development and mentorship
  • Cutting edge tools. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.
We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.
#J-18808-Ljbffr

  • Customer Success Manager

    3 days ago

    Manila, National Capital Region, Philippines Starfish Hiring Full time

    We are seeking a solution-driven individual who has a passion for customer happiness, technology, and startups. The Customer Success Manager acts as a trusted consultant to our customers and is responsible for ensuring their success with our software & service. The end goal is to increase value, retention, customer satisfaction, and ultimately revenue...

  • Senior Manager, Customer Success

    3 weeks ago

    Manila, National Capital Region, Philippines Dayforce US, Inc. Full time

    Posted Thursday, August 14, 2025 at 4:00 AM | Expires Tuesday, September 16, 2025 at 3:59 AMDayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.Our award-winning Cloud HCM...

  • Associate Customer Success Manager

    2 days ago

    Manila, National Capital Region, Philippines Five9 Full time

    OverviewJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...

  • Customer Success Manager

    3 days ago

    Manila, National Capital Region, Philippines beBeeSuccess Full time $30,000 - $50,000

    Customer Success ExpertWe are seeking a seasoned Customer Success professional to join our team. The ideal candidate will be responsible for delivering exceptional customer experiences, driving adoption and growth, and fostering long-term relationships with our clients.This role requires strong communication skills, a proactive attitude, and the ability to...

  • Customer Success Strategist

    8 hours ago

    Manila, National Capital Region, Philippines beBeeEnterprise Full time $80,000 - $120,000

    We are seeking a seasoned Enterprise Account Manager to join our Customer Success team. This role is responsible for delivering exceptional customer experiences, driving growth, and building strong relationships with our clients.Job DescriptionDevelop and execute tailored engagement strategies to meet the unique needs of each customer.Collaborate with...

  • Customer Success Manager

    14 hours ago

    Manila, National Capital Region, Philippines Outsourced Full time

    OverviewBe among the first 25 applicants. 1 day agoResponsibilitiesProvide first-line technical support for the platformHandle customer support through Zendesk and JIRA Service ManagementAssist with customer onboardingManage end-user desk managementPotentially help with implementation processKey RequirementsAt least 2-3 years of experience combining...

  • Senior Customer Success Manager

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000

    We're looking for a skilled Associate Customer Success Manager to join our team. As an advocate and partner for our customers, you will play a critical role in ensuring they achieve success and satisfaction with our products and services.Key ResponsibilitiesCustomer-Obsessed Order Processing & Support: Deliver a seamless and positive experience by processing...

  • Customer Success Specialist

    4 days ago

    Manila, National Capital Region, Philippines DrBalcony Full time

    Job Description:DrBalcony, an innovative and fast-growing civil engineering start-up, is looking for a proactive and enthusiastic Customer Success Specialist to ensure that our clients receive outstanding service and support throughout their engagement with us. The Customer Success Specialist will serve as the primary point of contact for clients, helping...

  • Customer Success Generalist

    2 days ago

    Manila, National Capital Region, Philippines Xendit Full time

    About the JobAs a Customer Success Generalist, you will be in a fast-paced team that provides our customers with undivided attention and care. You will be ready to take on any issues or inquiries that our customer's raise, work to prevent fires and support our customer's hurdle. You will capture important customer insights and feedback from inquiries that...

  • Customer Success Specialist

    24 hours ago

    Manila, National Capital Region, Philippines beBeeAccount Full time ₱800,000 - ₱1,200,000

    Customer Success SpecialistThe ideal candidate will be able to effectively identify the needs of both new and current clients in order to support their success using our product.This will be achieved by developing an appropriate level of communication with stakeholders to better understand and mitigate any issues the clients may...