Service Delivery Expert

9 hours ago

Calamba, Calabarzon, Philippines beBeeSupport Full time ₱400,000 - ₱730,000
Job Title

This is a key role in our organization where you will be the frontline voice for clients helping them navigate business processes.

You will leverage digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones.

This is a fully remote opportunity where you'll guide clients through our platforms (e.g., onboarding, document submissions)

Key Responsibilities
  • Multichannel Support: Resolve customer inquiries via email, live chat, and phone with speed and clarity;
  • Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed;
  • Collaboration: Work with various teams to ensure seamless service;
  • Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content;
Requirements

Must-Have:

  • Great communication: Outstanding written and spoken English;
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus;
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred);
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection;

Nice-to-Have:

  • Basic knowledge of business regulations;
  • Experience in a fast-paced startup/scale-up environment;
About the Role

You will be part of a dynamic team that values humility, kindness, flexibility, financial benefits, personal growth opportunities, and ongoing AI initiatives.

Our organization is committed to sustainable practices and reforestation efforts.

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