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Customer Support Professional

3 weeks ago

Manila, National Capital Region, Philippines GBSS (Galilee Business Support Services) Full time

We are seeking a dedicated professional to join our GBSS team as a Customer Support Professional. As a key member of our home loan servicing team, you will play a vital role in delivering exceptional customer service and support.

Key Responsibilities:
  1. Handle customer inquiries across various channels, including phone, email, and chat.
  2. Provide support on loan settlements, payments, variations, and discharges.
  3. Aim for first-contact resolution with every interaction.
  4. Maintain accurate customer records and documentation.
  5. Identify opportunities for customer retention or referrals.

What We're Looking For:

  1. Strong communication and problem-solving skills.
  2. Experience in mortgages, lending, or financial services.
  3. High attention to detail and ability to multitask.
  4. Proficiency with CRM systems and Microsoft Office.
  5. A customer-first mindset with a can-do attitude.
Benefits:
  1. Dayshift with Sat-Sun off – more time to spend with family.
  2. Leave accrual upon hiring.
  3. HMO for principal + 1 dependent.
  4. Client-initiated benefits.
  5. Company-wide engagement activities.
  6. Career planning and development opportunities.