Ecommerce Support Specialist

1 week ago

Davao City, Davao, Philippines beBeeDataEntry Full time ₱250,000 - ₱400,000
Job Overview

A Customer Service & Data Entry Specialist is required to manage orders, process data accurately, and provide exceptional customer support.

Responsibilities:
  • Order Processing: Enter, update, and verify orders with high accuracy.
  • Customer Service: Respond to inquiries, resolve order issues, and provide excellent support via chat, email, and phone.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into the platform.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring: Track performance, report discrepancies, and optimize workflows.
Qualifications & Skills:
  • Experience in e-commerce order processing or similar platforms.
  • Strong proficiency in data entry with high accuracy and attention to detail.
  • Excellent customer service skills with experience in chat, email, and phone support.
  • Knowledge of inventory management and order tracking systems.
  • Familiarity with e-commerce platforms like Amazon, eBay, and Shopify.
  • Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.
  • Ability to multi-task and prioritize tasks in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Problem-solving mindset to handle complaints and order discrepancies.
Benefits

The ideal candidate will enjoy a dynamic work environment and opportunities for growth.

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