QA Expert

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeAi Full time ₱2,500,000 - ₱3,500,000

Job Overview

As a Quality Assurance Specialist, you will play a vital role in driving innovation and automation within our organization.

The ideal candidate will have a strong background in quality assurance or customer experience analytics, with experience working with AI/ML model evaluation frameworks and benchmarks.

We are looking for an individual who can analyze data, identify areas for improvement, and implement effective solutions to drive business results.

  • Evaluation and Monitoring:
  • Coaching and Mentoring:
  • Analysis and Reporting:
  • Learning and Development:
  • Quality Management:
  • Content and Process Improvement:
  • Innovation and Continuous Improvement:
  • Strategic Partnership and Collaboration:
  • Ai and Machine Learning:

To be successful in this role, you should have 3+ years of experience in quality assurance or customer experience analytics in the Tech or SaaS sector. You should also have knowledge of AI/ML model evaluation frameworks and benchmarks, as well as experience working with QA platforms that integrate AI.

Key Responsibilities

Evaluations and Monitoring

The Quality Assurance Team plays a vital role in ensuring high-quality products and services. As part of this team, you will assess support interactions according to established standards, utilizing traditional methods and AI-powered QA tools.

Coaching and Mentoring

You will provide constructive feedback, guidance or mentorship, and help create actionable improvement plans. This will involve identifying opportunities for growth and development among team members.

Data Analysis and Reporting

You will conduct in-depth analyses of team and individual performance, share insights with leadership, and engage in planning measurable milestones to address performance gaps impacting CSAT, QA, and CES.

Continuous Learning and Development

This role involves designing and leading training sessions focused on quality practices. This will enhance the skills of team members and contribute to the overall success of the organization.

Process Improvements

Participate in calibration sessions to ensure consistent rating across various issue types in all support channels. Identify training needs, enhance processes, and recognize documentation opportunities while collaborating with cross-functional teams to drive improvements.

Innovation and Continuous Progress

Create scorecards, activities, and programs to maintain continuous progress toward achieving outstanding product and service quality. Work alongside peers, leadership, and other teams to identify gaps and develop solutions that enhance performance and improve outcomes.

Requirements

This position requires 3+ years of experience in quality assurance or customer experience analytics in the Tech or SaaS sector. The ideal candidate will also have knowledge of AI/ML model evaluation frameworks and benchmarks, as well as experience working with QA platforms that integrate AI.

Why Join Our Team?

We believe that the unique contributions of all employees create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

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