Work-at-Home Bilingual Spanish Customer Service Agent

1 week ago

Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Customer Service Representative

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service via phone, email, and chat.

You will handle both inbound and outbound communications, resolve customer concerns, and provide accurate information in a timely manner. This is an excellent opportunity to develop your communication and problem-solving skills while working in a dynamic environment.

About the Role
  • Manage inbound and outbound calls with professionalism and empathy.
  • Assist customers via phone, email, and live chat, ensuring timely and accurate responses.
  • Understand customer needs and resolve issues efficiently.
  • Research internal systems to locate missing information and collaborate with other departments as needed.
  • Follow client-specific scripts, policies, and procedures.
  • Use technology platforms to complete tasks and maintain accurate records.
Required Skills and Qualifications

To be successful in this role, you must have:

  • Fluent communication skills in Spanish and English (spoken and written).
  • A minimum of 6 months' experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Benefits

We offer a competitive compensation package, including:

  • HMO coverage plus dependent.
  • Dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
Others

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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