Professional Customer Service Representative

4 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
Job Description

We are seeking a highly motivated and dedicated individual to join our team as a Spanish Bilingual Call Center Associate. In this role, you will be responsible for delivering exceptional customer service across multiple communication channels including phone, email, and chat.

You will support a diverse client base by resolving inquiries, troubleshooting issues, and ensuring a seamless customer experience in both Spanish and English.

This is an exciting opportunity to grow with a dynamic organization that values your skills and dedication.

Responsibilities
  1. Handle inbound and outbound calls with professionalism and empathy.
  2. Respond to customer inquiries via phone, email, and chat.
  3. Understand customer needs and provide accurate, timely solutions.
  4. Research internal systems to resolve issues and coordinate with other departments as needed.
  5. Follow client-specific processes, scripts, and compliance protocols.
  6. Use technology platforms to manage accounts and document interactions.
  7. Escalate unresolved concerns to the appropriate team or supervisor.
  8. Ensure first-contact resolution through effective problem-solving.
  9. Stay current with training materials, system updates, and product knowledge.
  10. Maintain confidentiality and protect customer data.
  11. Meet attendance, schedule, and performance expectations.
Requirements
  1. Must be 18 years or older.
  2. High school diploma or equivalent.
  3. Fluent in Spanish and English (spoken and written).
  4. Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  5. Typing speed of 40+ WPM with 95% accuracy.
  6. Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  7. Strong written and verbal communication skills.
  8. Familiarity with Windows PC applications and ability to learn new systems.
  9. Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  10. Experience with CRM platforms is a plus.
  11. Strong problem-solving, conflict resolution, and negotiation skills.
  12. Ability to multitask, self-manage, and adapt to change.
  13. Reliable with consistent attendance and punctuality.
  14. Flexibility to work shifts, including weekends and holidays.
  15. Team-oriented with excellent interpersonal skills.
Benefits
  • Competitive compensation package.
  • Comprehensive health insurance coverage.
  • Dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Employee shuttle services.
  • Company retreats and off-site events.
Why Join Us?

We take pride in creating a work environment where every employee feels valued and supported. Our team is committed to excellence and innovation, and we're always looking for talented individuals to join us.

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