IT Service Desk Team Lead

Key Responsibilities:- Supervise and support the IT Service Desk team in delivering timely, effective solutions.- Monitor ticket queues, assign tasks, and ensure SLAs are met.- Provide guidance and training to team members to enhance performance and customer service.- Analyze metrics to identify trends and recommend improvements in processes and...

Job Description:Key Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

The Service Desk Team Lead at Sysgen will oversee and guide a team of Senior Service Desk Analysts to deliver exceptional technical support and customer service. This role involves driving excellence, fostering team growth, maintaining high client satisfaction, and ensuring the team meets organizational goals and service level agreements (SLAs). The leader...

Chubb Mandaluyong, National Capital Region, PhilippinesReports To: Global Service Desk CoordinatorJob Summary:The Service Desk Team Lead will oversee the daily operations of the service desk team supporting NA, EMEA and parts of APAC regions, ensuring exceptional support for clients and internal users. This role involves managing a team of service desk...

Job Description:H2 Software Consulting Services Inc. is seeking a highly skilled and experienced IT Service Desk Team Lead to join our team. As a key member of our IT organization, this individual will be responsible for supervising and supporting the IT Service Desk team in delivering timely and effective solutions to our customers.The ideal candidate will...

Job DescriptionWe are seeking a highly experienced and skilled IT Service Desk Team Lead to join our team at Wipro Philippines Inc.The successful candidate will be responsible for leading the IT Service Desk team, ensuring that all incidents and service requests are resolved efficiently and effectively. Key responsibilities include monitoring open tickets,...

Service Desk Analyst - Manila, Philippines - US Eastern Hours - 9AM-6PM - M-F 9 pm - 6 am PSTLevel 1 Service Desk Analyst – Remote – FTE9AM-6PM - M-F US EST hours - Monday - Friday9 pm - 6 am PSTMust have a reliable, high-speed Internet connection to be consideredIntroductionAt Slipstream IT we work to streamline IT Support and provide managed solutions...

Job OverviewWe are seeking an experienced Service Desk Operations Lead to join our team at IT Group Inc. This role requires a highly motivated individual with a passion for delivering exceptional customer service and driving process improvements.Main ResponsibilitiesDevelop and maintain processes to ensure efficient ticket assignment and...

On-site - Makati 3-5 Yrs Exp Diploma Full-timeJob DescriptionJOB DESCRIPTIONUnder the Customer Support Manager's supervision, this role ensures the service desk team meets agreed service levels, builds relationships with internal and external customers, manages service performance, and suggests improvements for total customer satisfaction.Monitors SD...

Service Desk Manager - Up to 120K - Makati HybridThe Service Desk Manager is responsible for leading and managing a 24/7 service desk team to ensure the delivery of high-quality technical support to our organization and its customers.This role involves overseeing day-to-day operations, optimizing processes, and fostering a customer-centric culture within the...

Job DescriptionThe Service Desk Team Lead is responsible for overseeing the daily operations of the service desk team, ensuring exceptional support for clients and internal users. This role involves managing a team of service desk analysts, coordinating ticket resolution, and improving service processes.Key Responsibilities:Lead and mentor a team of service...

Key Responsibilities:- Supervise and support the IT Service Desk team in delivering timely, effective solutions.- Monitor ticket queues, assign tasks, and ensure SLAs are met.- Provide guidance and training to team members to enhance performance and customer service.- Analyze metrics to identify trends and recommend improvements in processes and...

Job DescriptionKey Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

Job DescriptionKey Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

The Service Desk Team Lead will oversee and guide a team of Senior Service Desk Analysts to deliver exceptional technical support and customer service. This role involves driving excellence, fostering team growth, maintaining high client satisfaction, and ensuring the team meets organizational goals and service level agreements (SLAs). The leader will bring...

About the PositionThe Service Desk Supervisor at IT Group Inc is responsible for leading a team of technical support specialists to deliver high-quality services to customers. The ideal candidate will possess strong leadership skills, technical expertise, and excellent communication abilities.

About the RoleThe Customer Support Operations Manager position at Microbase Incorporated (Official Page) requires a highly organized individual to lead our service desk team. The ideal candidate will have excellent leadership skills, be able to motivate and develop their team members.Key ResponsibilitiesBuild strong relationships with internal and external...

Job SummaryThe Service Desk Team Lead will play a key role in supporting the delivery of excellent service to Chubb's clients and internal users. This position requires a strong leader who can manage a team, coordinate ticket resolution, and improve service processes.Main Duties:Lead a team of service desk analysts to ensure high-quality customer service and...

Job ResponsibilitiesWe are seeking a highly skilled and experienced Service Desk Lead to join our team at John Clements Consultants, Inc. As a key member of our Technical Support Team, you will be responsible for providing exceptional technical support to resolve customer concerns.Key responsibilities include:Providing telephone voice and email support to...

Job OverviewAIA Philippines is seeking a highly skilled and experienced IT Service Desk Analyst to lead the coordination and response to all incidents and service requests pertaining to Group and Local BU data centre management and cloud managed services.