Current jobs related to IT Service Desk Shift Lead - Makati City, National Capital Region - H2 Software Consulting Services Inc.

  • IT Service Desk Shift Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    Join to apply for the IT Service Desk Shift Lead role at H2 Software Consulting Services Inc.Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify...

  • IT Service Desk Shift Lead

    5 days ago

    Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    Job Title: IT Service Desk Team LeadAbout the Role:We are seeking an experienced IT Service Desk Team Lead to supervise and support our IT Service Desk team in delivering timely, effective solutions.Key Responsibilities:

  • IT Service Desk Shift Leader

    5 days ago

    Makati City, National Capital Region, Philippines beBee Careers Full time

    IT Service Desk Shift Lead Job DescriptionKey ResponsibilitiesSupervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure service level agreements are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and...

  • IT Service Desk Shift Lead

    5 days ago

    Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    Key Responsibilities:- Supervise and support the IT Service Desk team in delivering timely, effective solutions.- Monitor ticket queues, assign tasks, and ensure SLAs are met.- Provide guidance and training to team members to enhance performance and customer service.- Analyze metrics to identify trends and recommend improvements in processes and...

  • IT Service Desk Shift Lead

    1 day ago

    Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    Key Responsibilities:- Supervise and support the IT Service Desk team in delivering timely, effective solutions.- Monitor ticket queues, assign tasks, and ensure SLAs are met.- Provide guidance and training to team members to enhance performance and customer service.- Analyze metrics to identify trends and recommend improvements in processes and...

  • IT Service Desk Shift Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    Key ResponsibilitiesSupervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance performance and customer service.Analyze metrics to identify trends and recommend improvements in processes and...

  • Shift Lead

    5 days ago

    Makati City, National Capital Region, Philippines beBee Careers Full time

    Job OverviewThis role oversees the IT Service Desk team, ensuring they deliver exceptional service to customers. The successful candidate will have excellent leadership skills and be able to analyze data to improve processes.Key AccountabilitiesLead the IT Service Desk team to achieve high customer satisfaction ratings.Monitor and manage ticket queues to...

  • Lead IT Service Desk Technician

    5 days ago

    Makati City, National Capital Region, Philippines beBee Careers Full time

    Job Title: IT Service Desk Shift LeadThis is a leadership role that requires strong technical expertise and excellent communication skills. The successful candidate will be responsible for supervising and supporting the IT Service Desk team to deliver timely and effective solutions.Responsibilities:Monitoring ticket queues and ensuring service level...

  • Senior IT Service Desk Analyst

    5 days ago

    Makati City, National Capital Region, Philippines beBee Careers Full time

    Leadership Role: IT Service Desk Shift LeadThis is a leadership role that requires strong technical expertise and excellent communication skills. The successful candidate will be responsible for leading a team of IT Service Desk analysts to deliver timely and effective solutions.Key Responsibilities:Supervising and supporting the IT Service Desk...

  • IT Service Desk Team Lead

    5 days ago

    Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    Senior IT Service Desk Team LeadThis role requires a skilled leader to oversee the day-to-day operations of our IT Service Desk team.Key Responsibilities:Supervise and support the IT Service Desk team in delivering timely, effective solutions.Monitor ticket queues, assign tasks, and ensure SLAs are met.Provide guidance and training to team members to enhance...

IT Service Desk Shift Lead

1 month ago

Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time
Job Description

Key Responsibilities:

Supervise and support the IT Service Desk team in delivering timely, effective solutions.

Monitor ticket queues, assign tasks, and ensure SLAs are met.

Provide guidance and training to team members to enhance performance and customer service.

Analyze metrics to identify trends and recommend improvements in processes and workflows.

Requirements:

Bachelor's degree in IT, Computer Science, or related field.

Minimum 1 year of experience in a lead or supervisory role within an IT Service Desk environment, or at least 2-3 years of experience as an IT Service Desk Analyst.

Strong technical troubleshooting skills and familiarity with ticketing systems.

Excellent communication and team management skills.