Broadband Relationship Manager

4 days ago


Cebu City, Central Visayas, Philippines NeksJob Full time

Job Overview:

Neksjob Philippines is seeking a Customer Engagement Specialist to play a critical role in driving business growth through effective relationship management and strategic planning.

Key Responsibilities:

  • Relationship building and maintenance: Foster strong bonds with existing broadband customers, identifying opportunities to enhance their experience and increase sales.
  • Account management: Monitor customer satisfaction, address concerns, and implement solutions to meet evolving needs.
  • Collaboration and communication: Work closely with internal teams to ensure seamless issue resolution, share market insights, and promote new offerings.
  • Performance tracking and reporting: Analyze data to inform business decisions, maintain accurate records, and present key findings.

Requirements:

  • Education: High School Graduate or equivalent (old curriculum) / Senior High School Graduate.
  • Experience: Previous BPO experience is a plus, but not required.
  • Skills: Excellent communication skills, ability to work onsite, and flexibility to adjust to changing priorities.


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