Customer Engagement Specialist
2 days ago
About the Role:
We are looking for a talented Senior Broadband Consultant to join our Neksjob Philippines team. In this position, you will develop and execute strategies to drive customer engagement, retention, and revenue growth.
Responsibilities:
- Strategic planning: Collaborate with stakeholders to identify opportunities, develop plans, and implement solutions to enhance customer experiences and increase sales.
- Relationship management: Build and maintain strong relationships with broadband customers, addressing their needs and preferences.
- Communication and collaboration: Work closely with internal teams to ensure seamless issue resolution, share market insights, and promote new offerings.
- Performance tracking and reporting: Analyze data to inform business decisions, maintain accurate records, and present key findings.
Requirements:
- Education: High School Graduate or equivalent (old curriculum) / Senior High School Graduate.
- Experience: Previous BPO experience is a plus, but not required.
- Skills: Excellent communication skills, ability to work onsite, and flexibility to adjust to changing priorities.
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