Quality Assurance Specialist

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeQuality Full time ₱300,000 - ₱500,000
Job Title: Quality Assurance Specialist

As a key member of our team, the successful candidate will be responsible for ensuring the quality of our services.

  • Interpret and implement quality assurance standards across the organization.
  • Document quality assurance activities with internal reporting and audits.
Key Responsibilities:
  • Review conversations across all contact touchpoints to ensure compliance with quality standards.
  • Maintain audit, coaching, and performance logs.
  • Document audit observations and provide training to team members.
  • Identify issues, analyze performance, and communicate trends to the QA Manager.
  • Serve as an intermediary for escalations between agents and consumers.
Requirements:
  • A minimum of 1 year of experience as a Quality Assurance Analyst in customer service.
  • Excellent analytical and problem-solving abilities.
  • Highly developed attention to detail.
  • Outstanding communication skills in writing and speaking.
  • Able to work independently with minimal supervision.
Preferred Qualifications:
  • Experience in a training and coaching environment.
  • Strong computer skills and knowledge of Google Workspace, Microsoft, and Salesforce.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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