Support Representative

5 days ago

Quezon City, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
Remote Support Specialist Opportunity

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We're seeking skilled and customer-focused support representatives to provide technical assistance and troubleshooting support for a variety of clients across industries. In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Candidates must have prior call center experience and reside within 80km of our office.

You'll also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

Some of your key responsibilities will include:

  • Responding to inbound technical support requests via phone, chat, or email
  • Diagnosing and troubleshooting hardware, software, and network issues
  • Guiding customers through step-by-step solutions and escalating complex issues when necessary
  • Documenting all customer interactions accurately in the system
  • Maintaining up-to-date knowledge of products, services, and support procedures
  • Ensuring customer satisfaction by providing timely and effective resolutions
  • Following company protocols and security guidelines when handling sensitive information
  • Collaborating with internal teams to improve support processes and customer experience
  • Meeting performance metrics including resolution time, customer satisfaction, and attendance
Required Skills and Qualifications

Some of the required skills and qualifications for this position include:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

Our compensation and benefits packages are designed to be competitive and to grow with you over time. You can expect:

  • HMO coverage plus a dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Disinfection practices and wellness initiatives
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Opportunities to sharpen social skills and meet colleagues
Working Conditions

This job operates in a professional office environment. The role is largely sedentary and requires sitting or standing for long periods while using a computer and headset.

Conditions of Employment

Offers are contingent on results. All MCI locations require authorization to work in the country where the job is based. Some positions may require a Level II background and/or security investigation with fingerprint and drug screening.

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