Operations Performance Analyst

2 weeks ago


Makati City, National Capital Region, Philippines Manulife Financial Full time
Job Description

The Operations Metrics and Reporting Specialist will be responsible for leading the overall metrics and data management in Operations. This role involves monitoring performance against target SLAs on a regular basis using database tools and software essential for data analysis and reports generation.

The individual will act as an internal client interface for data gathering requirements, ensuring that data development results in valid and accurate output.

This role requires analyzing operations metrics, designing reports, and applying analytical methods from descriptive to predictive analytics to drive critical business decisions and provide data-driven insights and perspectives to existing processes in Operations.

The specialist will work closely with cross-functional stakeholders, including Operations, Finance, Marketing, Information Technology, and other relevant business units.



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