Technical Support Specialist

2 weeks ago

Porac, Philippines beBeeCustomer Full time ₱800,000 - ₱1,000,000
Technical Support Role Overview

We're seeking skilled and customer-focused technical support representatives to provide assistance and troubleshooting support for a variety of clients across industries.

In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English is required.

Candidates must have prior call center experience and reside within 80km of our office.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Required Skills & Qualifications

What You'll Need To Succeed:

The ideal candidate for this position are highly motivated and dedicated individuals who possess the below qualities:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

Why Choose Us?

At our company, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. We offer a variety of benefits and incentives to support and reward our team members.

Compensation Details

Our Compensation Package:

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Conditions of Employment

Subject to program and location of the position, candidates must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Candidates must also be willing to submit to drug screening. Job offers are contingent on drug screening results.

  • IT Technical Support Specialist

    2 weeks ago

    Porac, Philippines beBeeProfessional Full time $45,000 - $60,000

    Technical Support Specialist Job OpportunityWe are seeking a skilled professional to provide top-notch technical support to our clients.

  • Technical Support Specialist

    2 weeks ago

    Porac, Philippines beBeeTechnical Full time ₱500,000 - ₱700,000

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide advanced technical support to customers while maintaining a customer-first approach.This role involves serving as the primary escalation point for complex technical issues that require in-depth troubleshooting and resolution....

  • Technical Support Specialist

    2 weeks ago

    Porac, Philippines beBeeSupport Full time $90,000 - $120,000

    Job Title:Technical Support Specialist Job Description:The ideal candidate will be responsible for providing technical support to customers through various communication channels. This includes responding to customer inquiries, troubleshooting issues, and resolving problems in a timely and professional manner. Responsibilities include collaborating with...

  • Technical Support Specialist

    2 weeks ago

    Porac, Philippines beBeeTechnical Full time $20,000 - $40,000

    Job Title: Technical Support SpecialistWe are seeking a skilled and customer-focused Technical Support Specialist to provide technical assistance and troubleshooting support for a variety of clients.Key Responsibilities:Respond to inbound technical support requests via phone, chat, or emailDiagnose and troubleshoot hardware, software, and network issuesGuide...

  • Technical Support Specialist

    2 weeks ago

    Porac, Philippines beBeeTechnical Full time $14,400 - $28,800

    Job OverviewWe are seeking a highly skilled technical professional to join our sales team as a Technical Support Specialist. In this role, you will play a critical part in ensuring the seamless integration of our technology stack and providing exceptional support to our sales representatives.The ideal candidate will possess excellent problem-solving skills,...

  • Technical Support Specialist

    2 weeks ago

    Porac, Philippines beBeeTechnical Full time ₱4,525,000 - ₱7,291,250

    Job Title: Technical Support SpecialistThis role involves providing technical support to employees across multiple time zones. The successful candidate will be responsible for managing IT operations, contributing to enterprise system improvements, and ensuring timely resolution of customers' computer and application issues.Key Responsibilities:Provide...

  • Technical Support Specialist

    2 weeks ago

    Porac, Philippines beBeeSupport Full time ₱800,000 - ₱1,200,000

    Job OverviewWe are seeking a skilled professional to join our team as a Technical Support Specialist. This role involves resolving customer support tickets, troubleshooting technical issues, and collaborating with clients to deliver exceptional outcomes.Key ResponsibilitiesResolve customer complaints and ensure timely updatesTroubleshoot complex technical...

  • Senior Technical Support Specialist

    2 weeks ago

    Porac, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,500,000

    Job Title:Senior Technical Support SpecialistDescription:We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Your primary focus will be on resolving complex...

  • Technical Support Specialist

    2 weeks ago

    Porac, Philippines beBeeSupport Full time ₱100,000 - ₱120,000

    Job OverviewWe are seeking skilled technical support specialists to provide assistance and troubleshooting services to clients across various industries.This role requires the ability to diagnose and resolve hardware, software, and network issues efficiently.Key ResponsibilitiesRespond to inbound technical support requests via phone, chat, or emailDiagnose...

  • Technical Support Specialist

    2 weeks ago

    Porac, Philippines beBeeSupport Full time $50,000 - $60,000

    IT Support Specialist Role OverviewThis IT support specialist role is designed to provide technical assistance and support to employees across various departments. The position requires a strong understanding of computer systems, networking protocols, and software applications.Key Responsibilities:Provide timely and effective resolution for customers'...