Executive Leader

6 days ago

Manila, National Capital Region, Philippines beBeeOperations Full time ₱1,800,000 - ₱2,200,000

The Vice President of Operations plays a pivotal role in driving the success of our retail account portfolio. This executive-level position oversees the operational performance, quality, and profitability of 2500 FTEs across Metro Manila and provincial sites.

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  • Develop and implement operational strategies to optimize efficiency, effectiveness, and profitability.
  • Monitor and analyze performance metrics, providing regular reports and feedback to senior management and clients.
  • Identify new business opportunities and negotiate contracts with clients.
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This VP will lead a team of directors, account managers, operations managers, and support staff to deliver exceptional customer service and operational excellence. The successful candidate will have a proven track record of delivering results-driven leadership and strategic decision-making.

">Key Qualifications
  • Bachelor's degree in business administration or a related field (Master's preferred).
  • At least 10 years of experience in BPO, with 5+ years in managing retail account operations.
  • Strong leadership, communication, and interpersonal skills.
  • Strategic, analytical, and problem-solving skills.
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A comprehensive background check will be conducted for all candidates. Teleperformance is an equal opportunity employer, committed to diversity and inclusion.

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