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Monitoring Team Lead

2 weeks ago

Manila, National Capital Region, Philippines Remitly, Inc. Full time
Job Description

We are seeking an exceptional Monitoring Team Lead to join our Remitly, Inc. team. As a key member of our operations team, you will be responsible for building and managing high-performing teams that deliver outstanding support to our customers.

The primary focus of this leadership role is to coach and guide your team members on achieving their goals and developing the necessary skills to succeed in their roles. You will oversee the daily activities of your team, ensure smooth operations, and provide effective communication with stakeholders.

Key Responsibilities:

  • Lead and manage a team of monitoring specialists to achieve exceptional performance and results.
  • Cultivate a culture of empowerment, open communication, and continuous improvement within the team.
  • Develop and implement strategies to improve team productivity, efficiency, and effectiveness.
  • Foster strong relationships with stakeholders, including customer success leaders, site leaders, HR, program managers, and other departments within Remitly.

Requirements:

  • Bachelor's degree or higher in a relevant field.
  • Strong experience in people management, project management, and leadership.
  • Excellent verbal and written communication skills, with the ability to adapt to different communication styles.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Strong alignment with Remitly's values: Customer Centricity, Hire & Development, Exceptional People, Deliver on Promises, Continuous Improvement, Lead Authentically, Act with Integrity, and Be an Owner.