Product Ambassador

1 day ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱60,000 - ₱90,000

Customer Success Expert

">About the Role">

This is an exciting opportunity to join our team as a Customer Success Expert. You will play a pivotal role in delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.

">

We are looking for someone with full English fluency, who can troubleshoot and resolve customer issues, optimize support processes, and contribute to our values-driven culture.

">

You will be responsible for handling customer inquiries in digital and voice channels to provide technical and product support.

">Key Responsibilities">
  • Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.">
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.">
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.">
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.">
  • Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.">
">Requirements">
  • Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical Support role.">
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.">
  • Ability to adapt to change and remain flexible in a dynamic work environment.">
  • Excellent english communication skills, both written and verbal, with an empathetic approach.">
  • Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.">
  • Demonstrated ability to manage time effectively and adhere to SLAs.">
  • Proficiency in tailoring technical explanations for non-technical audiences.">
">About Us">

We are an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers—and we expect the same mindset from our team.

">

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we're all for one, meaning you'll have a team across departments ready to help you succeed.

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